Frequently asked questions
CafeHop is a subscription service that gives members a monthly balance of Sips to use on approved items at participating cafés. It is designed to help customers discover cafés, enjoy member value and choose a plan that suits how often they visit.
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Choose a plan in the CafeHop app and complete payment. Monthly plans renew automatically every 30 days unless you cancel before the next renewal. The Welcome pack is a one-time introductory purchase for eligible new members.
Sips are CafeHop’s in-app units. Cafés list approved menu items in Sips, and your Sip balance is reduced when you successfully redeem an item.
No. Sips are not cash and do not have a fixed one-to-one dirham value. Each participating item has a clearly displayed Sip price. CafeHop recommends a consistent café pricing guide, but actual Sip prices may vary by café and item.
Open the café in the app, select an available item and follow the redemption steps. Present the secure, refreshed QR code to the café for validation. Once confirmed, the item’s Sip price is deducted from your balance.
The app may provide an approved fallback redemption method, such as secure manual entry, where enabled. Never share screenshots or old QR codes, because redemption codes are designed to refresh for security.
Your daily global limit and your per-café-location limit depend on your plan. The app shows your current limits and remaining redemptions.
The per-café limit supports CafeHop’s discovery model, protects participating cafés and encourages members to explore different locations. Higher plans provide more flexibility.
Monthly Sips normally expire at the end of the current billing cycle. Everyday Brew, Premium Blend and Gold Blend include capped rollover after a successful renewal.
Eligible unused monthly Sips can carry into the next billing cycle up to your plan’s cap. Rolled Sips are used before newly issued Sips, expire at the end of that next cycle and cannot roll over again.
Everyday Brew can roll over up to 40 Sips, Premium Blend up to 90 Sips and Gold Blend up to 160 Sips. Welcome, Light Sip and ExtraSips do not include rollover.
ExtraSips are a one-time top-up of 130 Sips for AED 75. They are available only with an active monthly subscription, can currently be purchased once per billing cycle and expire with that billing cycle.
No. ExtraSips add to your balance but use the daily global and per-café limits of your active subscription plan.
Yes. You may cancel before your next renewal. Your paid subscription remains active until the end of the current billing cycle, after which it will not renew.
A Promotional Offer is a temporary highlighted offer created by a participating café. It normally runs for one week and may provide an item for fewer Sips than its usual CafeHop price.
Yes. Cafés may update item availability and request price changes, subject to CafeHop controls. The exact Sip price is always shown before you redeem.
Sips can be used only at participating CafeHop cafés and only for items currently listed and available in the app.
No. Sips are an in-app subscription entitlement and are not redeemable for cash.
Sip transfers are not included in the current commercial rules. Confirm the final product policy before publishing this answer.
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